Refund policy

Return & Refund Policy

We stand behind the quality of our products.

If your item arrives damaged, defective, or not functioning as intended, please contact us within 30 days of delivery.

To request a refund or replacement, please provide:

  • Your order number

  • A description of the issue

  • Photos or videos showing the damage or defect

If approved, we will provide a replacement or issue a refund to your original payment method.

Refunds are not available for:

  • Accidental damage caused after delivery

  • Damage resulting from misuse or improper handling

  • Normal wear and tear

  • Change of mind after delivery

For assistance, contact:

hydraloreyt@gmail.com

We aim to respond to all inquiries within 24-48 hours.